04 销售服务（3 / 4）

u need to show that when you want a atag service

请妥善保管保修卡。如果你需要维修服务时，请出示保修卡。

4 have you fished the repairg of y car?

我的车修好了吗？

5 it is always free of char whenever you need a repair

随时免费进行维修。

6 you can call this nuber if you need a repairg service

如果需要维修服务就打这个电话。

退换货物

dialogue

the high-heel shoes eily jt bought have been worn out

埃米莉刚买的高跟鞋坏了。

eily: the high-heel shoes have been worn out the heel of the left shoe was broken

埃米莉：这双高跟鞋出问题了，左鞋跟坏了。

seller: i&039; rry, ada how long have you kept this pair of shoes fro here?

店家：很抱歉，女士。您买这双鞋有多久了？

eily: about one week

埃米莉：大概一周。

seller: ok, aordg to the guarantee, we&039;ll check it for a few utes if it is caed by the ality, we&039;ll chan a new pair for you

店家：好的，根据保修单，我们会花几分钟时间进行检查。如果是由于质量问题引起的，我们会为您换一双新的。

eily: the ality is too poor i have jt worn the for a few days

埃米莉：质量太差了，我才刚穿了几天。

seller: fro the feedback of sellg, there are few chances for such kd of thg happeng we are deeply rry for it this ti

卖家：从销售的反馈情况来看，这种情况发生的几率很小。这次我们深表歉意。

eily: what if it happens aga?

埃米莉：如果再发生这种情况呢？

seller: we can guarantee that it won&039;t happen aga, ada

卖家：我们保证以后不再发生，女士。

eily: i an jt case?

埃米莉：我是说万一呢？

seller: then we will return your oney back, ada but we will try our best to ake you satisfied this ti

卖家：那我们会退还您的费用，女士。但这次我们会尽最大努力使您满意。

eily: ok, i trt you

埃米莉：好吧，我相信你。

notes

1 heel [hi:l] n 足跟，踵部，后跟；v（使）倾斜

2 cae [k?:z] n 原因，起因；事业；原则；v 成为……的原因，引起，促使，使发生

3 poor [pu?] adj 贫困的，贫穷的；低劣的，次等的；（身体）衰弱的；可怜的，不幸的

4 feedback [?fi:db?k] n反馈；反馈信息

5 trt [tr?st] n 信任，相信；托管；关怀；职责；v 相信，信任

小贴士

1 i&039;d like to exchan this earphone the tone ality is too bad

我要退换这副耳机，音质太差了。

2 we can&039;t aept the returng if there&039;s no receipt

没有收据我们是不能退换的。

3 this